If you are using an Android device and the phone is running in Low Power Mode or a specific Battery Optimisation Mode, for the phone to conserve battery energy (and not completely wear it out), the app shuts the app off from listening in the background as it would utilise too much energy for the phone to handle. This is a service that is built in to the device to protect the longevity of your battery (and device).
In order to ensure that our apps continue to play in the background or while in idle, please switch off any battery optimisation mode that may be running on your device.
Here's some steps as a guide that may help. We've used a Samsung Galaxy S20 running Android 12 for this example but we encourage you to try similar settings on your Android device.
Tips and tricks for Samsung devices
Turn off App Optimisation
- Open the Settings app
- Tap Apps
- Find LiSTNR in the list and tap on it (you may have to change the filter at the top to All to see it)
- Tap Battery
- Select the Optimised option
Check Additional Battery Settings
- Open the Settings app
- Tap Battery and device care
- Tap Battery
- Turn off Power saving
- Tap Background usage limits
- Switch off Put unused apps to sleep
- Check on the Sleeping apps menu if LiSTNR is listed and remove
- Check on the Deep sleeping apps menu if LiSTNR is listed and remove
- Go back to Battery
- Tap More battery settings
- Switch off Adaptive battery
Turn off 'Put Unused Apps To Sleep'
- Open the Settings app
- Tap Battery and device care
- Tap Battery
- Tap Background usage limits
- Tap the Never sleeping apps list
- Tap the + button
- Select LiSTNR and tap Add
Check Power Mode (on other models of Samsung devices)
- Open the Settings app
- Tap Device care
- Tap Battery
- Tap Power Mode
- Turn off Power Mode settings from Optimised to High performance, or adjust according to your preference
Tips and tricks for other Android devices
Google Pixel
Go to Device settings > Apps > LiSTNR > App Battery usage > Toggle - "Allow Background usage"
One Plus
Go to Settings > Apps > LiSTNR > Advanced > Battery > select "optimise"
Oppo
Go to Device settings > Apps > LiSTNR > Battery Usage > App Battery Management > select - "Allow Background Activity"
Xiaomi Redmi
Go to Device Settings > Apps >LiSTNR > Battery & Performance > App Battery Saver > Manage App Battery usage > select - "No restrictions"
Vivo
Go to Device settings > Apps > LiSTNR > Battery > select "unrestricted"
Motorola
Go to Device settings > Apps > LiSTNR > App Battery Usage > select "unrestricted"
Real me
Go to Device Settings > Apps > LiSTNR > Battery Usage > App Battery Management > Select - "Allow Background Activity"
